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Q193115: CG3: ClipGallery Opens Slowly After Installing Office SR-2 Patch

Article: Q193115
Product(s): Microsoft PowerPoint for Windows
Version(s): WINDOWS:3.0
Operating System(s): 
Keyword(s): kbinterop kbole
Last Modified: 22-NOV-1999

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The information in this article applies to:

- Microsoft Clip Gallery 3.0 for Windows 
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SYMPTOMS
========

When you attempt to insert a Microsoft Clip Gallery 3.0 object in any Microsoft
Office 97 program, it takes approximately twenty to thirty seconds before
ClipGallery appears on your screen.

CAUSE
=====

This behavior occurs after installing the Microsoft Office 97 Service Release 2
(SR-2) patch if you previously installed Microsoft Office from the Microsoft
Office Service Release (SR-1) Enterprise compact disc. This problem does not
occur if you installed the Microsoft Office 97 Service Release 1 (SR-1) patch
before installing the SR-2 patch.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article.

MORE INFORMATION
================


Additional query words: sr1 sr2

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Keywords          : kbinterop kbole 
Technology        : kbWordSearch kbFrontPageSearch kbExcelSearch kbPowerPtSearch kbWorksSearch kbPublisherSearch kbClipGallerySearch kbClipGallery300 kbHomePubSearch kbPhotoDrawSearch
Version           : WINDOWS:3.0
Hardware          : x86
Issue type        : kbbug

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