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Q193049: XCON: MTA Stops; Events 2110, 2171, & 9299 Appear in Event Log

Article: Q193049
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55sp2fix exc55
Last Modified: 22-DEC-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------


SYMPTOMS
========

When the message transfer agent (MTA) attempts to send a message to multiple
recipients at the same time, the MTA may stop unexpectedly and the following
events may appear in the event log:

  Event: 2110
  Source: MSExchangeMTA
  Type: Error
  Category: Internal Processing
  Description: A fatal MTA database server error was encountered. A bad
  list member length is on object 06000454. File offset: 1442. Attribute
  ID: 11. Referenced object 00000000 (0 => N/A). Referenced object error:
  0. [DB Server RTSE 31 42] (16)

  Event: 2171
  Source: MSExchangeMTA
  Type: Warning
  Category: Internal Processing
  Description: An MTA database server error was encountered while reading
  an attribute. Called from PLATFORM. Procedure: 142. Database error
  code: 2110. Object at fault: 0600045A. Attribute identifier: 2. Value
  number: 1. Referenced object: 06000454 (00000000 => N/A). Referenced
  object error 2110. [DB Server RTSE 31 26] (14)

  Event: 9299
  Source: MSExchangeMTA
  Type: Information
  Category: X.400 Service
  Description: Service closedown complete, version 5.5 (build 2232.4).
  [BASE IL MAIN BASE 33 490] (16)

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack


The English version of this fix should have the following file attributes or
later:

  Component: Message Transfer Agent (MTA)

  File Name      Version
  -------------------------
  Dbserver.sch   5.5.2363.0
  Dcprods.cat    5.5.2363.0
  Ems_rid.dll    5.5.2363.0
  Emsmta.exe     5.5.2363.0
  Info4log.cfg   5.5.2363.0
  Infodlog.cfg   5.5.2363.0
  Infollog.cfg   5.5.2363.0
  Infotlog.cfg   5.5.2363.0
  Mtacheck.exe   5.5.2363.0
  Mtamsg.dll     5.5.2363.0
  P2.xv2         5.5.2363.0
  X400om.dll     5.5.2363.0
  X400omv1.dll   5.5.2363.0

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 2.


Additional query words:

======================================================================
Keywords          : exc55sp2fix exc55 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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