KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q192836: XADM: Admin.exe Stops When Viewing Properties of Remote Server

Article: Q192836
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55sp2fix
Last Modified: 17-DEC-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you use the Microsoft Exchange Server Administrator program to view the
properties of a server in a remote site and the remote server has a server
location specified (subsite), Admin.exe stops responding. If Windows NT and
Exchange Server debug symbols are installed correctly, the resulting Dr. Watson
log may have a stack dump similar to the following:

   function: LDOB::FContains
          004fa8b9 33ed             xor     ebp,ebp
          004fa8bb 57               push    edi
          004fa8bc 8bd9             mov     ebx,ecx
          004fa8be 55               push    ebp
          004fa8bf 8d442434         lea     eax,[esp+0x34]
           ss:011c9407=????????
          004fa8c3 687a020000       push    0x27a
          004fa8c8 50               push    eax
          004fa8c9 8d4c242c         lea     ecx,[esp+0x2c]
           ss:011c9407=????????
          004fa8cd 896c241c         mov     [esp+0x1c],ebp
           ss:011c9407=????????
          004fa8d1 e88a5a0100       call    CStr::CStr (00510360)
  FAULT ->004fa8d6 8b4308           mov     eax,[ebx+0x8]
           ds:0109ea06=????????
          004fa8d9 896c2414         mov     [esp+0x14],ebp
           ss:011c9407=????????
          004fa8dd 3bc5             cmp     eax,ebp
          004fa8df 0f8e21010000     jle     LDOB::FContains+0x156
           (004faa06)
          004fa8e5 8b8c24b8020000   mov     ecx,[esp+0x2b8]
           ss:0012acb8=00000005
          004fa8ec 8d79fd           lea     edi,[ecx-0x3]
           ds:0109ea06=????????
          004fa8ef 897c241c         mov     [esp+0x1c],edi
           ss:011c9407=????????
          004fa8f3 83ff08           cmp     edi,0x8
          004fa8f6 0f87f4000000     jnbe    LDOB::FContains+0x140
           (004fa9f0)
          004fa8fc ff24bd3caa4f00
           ds:0012cd60=00408248
                                 jmp dword ptr [LDOB::FContains+0x18c
                                  (004faa3c)+edi*4]
          004fa903 8b5304           mov     edx,[ebx+0x4]
           ds:0109ea06=????????
          004fa906 8b0caa           mov     ecx,[edx+ebp*4]
           ds:00000000=????????

  *----> Stack Back Trace <----*

  FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
  0012aca8 0046718a 0012acc4 00000041 00000005 0012acd0
   admin!LDOB::FContains [omap]  (FPO: [EBP 0x0012cd60] [4,167,4])
  0012b0ec 0051812f 00000000 0012cd60 00518315 0012b550
   admin!CServerInfoMisc::FKillActive  (FPO: [0,267,1])
  0012b0f8 00518315 0012b550 0012cd60 0012b550 004b0a4b
   admin!CBaseSheet::FNotify  (FPO: [1,0,2])
  0012b108 004b0a4b 0000004e 00000000 0012b550 000b042c
   admin!CBaseSheet::LDlgProc  (FPO: [3,0,2])
  0012b3b4 00513c54 0000004e 00000000 0012b550 007708ec
   admin!CAttrDialog::LDlgProc  (FPO: [EBP 0x000b042c] [3,163,4])
  0012b3d0 00518231 000b042c 0000004e 00000000 0012b550
   admin!CBaseDialog::LDlgProcStatic  (FPO: [4,0,3])
  0012b41c 71044841 000b042c 00000000 0012b45c 77e7202c
   admin!CBaseSheet::LDlgProcPageStatic  (FPO: [4,0,2])
  000b042c 00000000 00000000 00000000 00000000 00000000
   COMCTL32!ImageList_DrawIndirect

CAUSE
=====

The Microsoft Exchange Server Administrator program fails to initialize a memory
pointer. When this uninitialized pointer is being referenced, the Admin.exe
process causes an access violation and terminates.


RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack


The English version of this fix should have the following file attributes or
later:

  File Name   Version
  ----------------------
  Admin.exe   5.5.2402.0

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 2.

Additional query words: crash hang AV

======================================================================
Keywords          : exc55sp2fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.