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Q192742: XADM: PerfMon Counters Unavailable After Applying 5.5 SP1

Article: Q192742
Product(s): Microsoft Exchange
Version(s): 5.5
Operating System(s): 
Keyword(s): exc55sp2fix
Last Modified: 26-JUL-2002

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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IMPORTANT: This article contains information about modifying the registry. Before you 
modify the registry, make sure to back it up and make sure that you understand how to restore 
the registry if a problem occurs. For information about how to back up, restore, and edit the 
registry, click the following article number to view the article in the Microsoft Knowledge Base:

  Q256986 Description of the Microsoft Windows Registry

SYMPTOMS
========

If you run Performance Monitor after applying Exchange Server 5.5 Service Pack
1, no counters may appear in the object list. This happens under the following
conditions: Regional Settings are set to "French" and Outlook Web Access
(MSExchangeWEB service) is enabled.

CAUSE
=====

The wrong values for French strings are in the Ewsperf.ini file included in
Service Pack 1 (SP1).

WORKAROUND
==========

If you have not yet installed Exchange Server 5.5 SP1 and if you match these two
conditions:

  French Regional Settings and Outlook Web Access enabled

then you can avoid the problem by replacing the following lines in the
Server\Setup\I386\Ewsperf.ini file of SP1:

  OBJECT_KLUANE_009_NAME=MSExchange WEB
  OBJECT_KLUANE_009_HELP=Microsoft Outlook Web Access
  COUNTER_1_009_NAME=Objets transmetteurs de rendus
  COUNTER_1_009_HELP=Le nombre actuel d'objets transmetteurs de rendus.
  COUNTER_2_009_NAME=Corps de messages rendus
  COUNTER_2_009_HELP=Le nombre total de corps de messages rendus.
  COUNTER_3_009_NAME=Pieces jointes rendues
  COUNTER_3_009_HELP=Le nombre total de pieces jointes rendues.
  COUNTER_4_009_NAME=Octets de pieces jointes rendus
  COUNTER_4_009_HELP=Le nombre total d'octets de pieces jointes rendus.

Replace the above lines with:

  OBJECT_KLUANE_00C_NAME=MSExchange WEB
  OBJECT_KLUANE_00C_HELP=Microsoft Outlook Web Access
  COUNTER_1_00C_NAME=Objets transmetteurs de rendus
  COUNTER_1_00C_HELP=Le nombre actuel d'objets transmetteurs de rendus.
  COUNTER_2_00C_NAME=Corps de messages rendus
  COUNTER_2_00C_HELP=Le nombre total de corps de messages rendus.
  COUNTER_3_00C_NAME=Pieces jointes rendues
  COUNTER_3_00C_HELP=Le nombre total de pieces jointes rendues.
  COUNTER_4_00C_NAME=Octets de pieces jointes rendus
  COUNTER_4_00C_HELP=Le nombre total d'octets de pieces jointes rendus. Then run
the SP1 Setup.exe.

If you are already facing this problem, edit the registry with REGEDT32, and then
reinstall the Exchange Web counters.


1. Fixing the registry with REGEDT32
------------------------------------

WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot
guarantee that you can solve problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.

1. Run REGEDT32.

2. Navigate to the following registry subkey:

  HKEY_LOCAL_MACHINE\SYSTEM\CCS\Services\MSExchangeWEB\Performance

3. Compute the Last Counter and Last Help values as follows:

   - LastCounter = FirstCounter + 8

   - LastHelp = FirstHelp + 8

4. Modify the registry values "Last Counter" and "Last Help" with the values
  computed above.

5. Navigate to the following registry key:

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Perflib\009

  (English counters were set properly by the Service Pack).

6. Edit the "Counter" value that is a multi-string value. Go to the last couple
  of strings and note the highest counter number. For example, if the last two
  lines look like the following, the LastCounter value should be 3400:

  3400
  Attachment Bytes Rendered

7. Edit the "Help" value that is a multi-string value. Note the highest help
  value (last one).

8. Navigate to the following registry key:

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Perflib

9. Modify LastCounter and LastHelp with the values computed above.

2. Restoring Counters of MSExchangeWEB Service
----------------------------------------------

Modify Ewsperf.ini, located in \server\setup\i386 of Exchange 5.5 SP1, so that
all French counters are marked with the 00C language ID. You should now have the
following lines:
Replace the above lines with:

  OBJECT_KLUANE_00C_NAME=MSExchange WEB
  OBJECT_KLUANE_00C_HELP=Microsoft Outlook Web Access
  COUNTER_1_00C_NAME=Objets transmetteurs de rendus
  COUNTER_1_00C_HELP=Le nombre actuel d'objets transmetteurs de rendus.
  COUNTER_2_00C_NAME=Corps de messages rendus
  COUNTER_2_00C_HELP=Le nombre total de corps de messages rendus.
  COUNTER_3_00C_NAME=Pieces jointes rendues
  COUNTER_3_00C_HELP=Le nombre total de pieces jointes rendues.
  COUNTER_4_00C_NAME=Octets de pieces jointes rendus
  COUNTER_4_00C_HELP=Le nombre total d'octets de pieces jointes rendus.

Run the following commands:

  "UNLODCTR MSExchangeWEB" (without the quotation marks)
  "LODCTR EWSPERF.INI" (without the quotation marks)

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For additional information, click the article number below to view
the article in the Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5 Service Pack 1. This problem was first corrected in Exchange Server
5.5 Service Pack 2.


Additional query words:

======================================================================
Keywords          : exc55sp2fix 
Technology        : kbZNotKeyword6 kbExchangeSearch kbExchange550 kbExchangeClientSearch kbZNotKeyword2
Version           : :5.5
Issue type        : kbbug
Solution Type     : kbpending

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