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Q192671: SMS: Remote Control Blue Screens with Dell GX1 and ATI Rage 3D

Article: Q192671
Product(s): Microsoft Systems Management Server
Version(s): 1.2
Operating System(s): 
Keyword(s): kbtshoot smsremtshoot kbRemoteProg
Last Modified: 31-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
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SYMPTOMS
========

When using Remote Control to connect to a Dell GX 1 computer with an ATI Rage 3D
Pro graphics adapter running Microsoft Windows 95, the client computer may
display a fatal error.

The blue screen error "A fatal exception 0e has occurred at 0157:bff9a25b" may be
displayed if the client is using a version of the driver later than 4.03 and
earlier than 5.24 of the ATI adapter drivers. Version 4.03 of the ATI driver did
not exhibit this problem.

WORKAROUND
==========

To work around this problem, you can disable hardware acceleration. To do this,
perform the following steps on the Windows 95 computer:

1. On the Start menu, point to Settings and then click Control Panel.

2. Double-click the Display icon and then click the Settings tab.

3. Click Advanced Properties and then click the Performance tab.

4. Slide the indicator bar from Full to None.

RESOLUTION
==========

To resolve this problem, obtain an updated driver from Dell. This problem is
known to be resolved in version 5.24 of the driver; other versions may or may
not resolve the issue.

MORE INFORMATION
================

To obtain the version 5.24 of the ATI driver, contact Dell Computer
Corporation.


The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

This has been reported to occur on any computer with an ATI Rage video adapter.
New drivers can be found at:

  www.atitech.com

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

Additional query words: prodsms machine win95 win 95 win98 98 9x win9x

======================================================================
Keywords          : kbtshoot smsremtshoot kbRemoteProg 
Technology        : kbSMSSearch kbSMS120
Version           : :1.2
Issue type        : kbprb

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