Q192658: SMS: Remote Cntrl May Stop Responding When Opening Applications

Article: Q192658
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s): 
Keyword(s): kbtshoot smsremtshoot kbRemoteProg
Last Modified: 31-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
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SYMPTOMS
========

When Microsoft Office applications such as Microsoft Word or Microsoft Excel or
others such as PaintBrush are started through Remote Control, a Systems
Management Server client running on a NEC PC98 platform may stop responding
suddenly. The client computer must then be restarted.


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Systems Management
Server version 1.2. This problem has been corrected in the latest U.S. service
pack for Microsoft Systems Management Server version 1.2. For information on
obtaining the service pack, query on the following word in the Microsoft
Knowledge Base (without the spaces):

  S E R V P A C K

The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

Additional query words: smsrc hang hangs hung rc helpdesk quick viewer window freeze freezes lock locked locks up launched reboot rebooted prodsms

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Keywords          : kbtshoot smsremtshoot kbRemoteProg 
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2
Issue type        : kbbug
Solution Type     : kbfix

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