KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q192600: Home Essentials 98 Continually Prompts for Encarta 98 CD-ROM

Article: Q192600
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kberrmsg kbimu
Last Modified: 13-AUG-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Encarta 98 Encyclopedia for Windows 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to gain access to Encarta 98 Encyclopedia content on a
Microsoft Home Essentials 98 CD-ROM, you may receive one of the following
messages:

  Insert Compact Disc
  Insert Encarta 98 Encyclopedia Disc 1

  Insert Compact Disc
  Insert Encarta 98 Encyclopedia Disc 2

When you insert the Home Essentials 98 Disc 1 or Disc 2 CD-ROM into the CD-ROM
drive, you receive the same message.

CAUSE
=====

This behavior can occur because the content for Encarta 98 Encyclopedia is
located on the Home Essentials 98 Disc 3 and Disc 4 CD-ROMs.

RESOLUTION
==========

To resolve this issue, insert the Home Essentials 98 Disc 3 CD-ROM when you are
prompted to insert the Encarta 98 Encyclopedia Disc 1 CD-ROM, and insert the
Home Essentials 98 Disc 4 CD-ROM when you are prompted to insert the Encarta 98
Encyclopedia Disc 2 CD-ROM.

MORE INFORMATION
================

The Microsoft Home Essentials 98 Disc 3 CD-ROM is also labeled Microsoft Encarta
98 (CD 1), and the Microsoft Home Essentials 98 Disc 4 CD-ROM is also labeled
Microsoft Encarta 98 (CD 2).

For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q160159 Win/Mac Encarta: What's the Second Disc For?

Additional query words: he98 multi multi-media media mm disk

======================================================================
Keywords          : kberrmsg kbimu 
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1998
Version           : WINDOWS:
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.