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Q192555: Connection Option Is Not Available When You Install MSN

Article: Q192555
Product(s): The Microsoft Network
Version(s): WINDOWS:2.52,2.6
Operating System(s): 
Keyword(s): kbenv kbmsn
Last Modified: 07-OCT-1999

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The information in this article applies to:

- The Microsoft Network versions 2.52, 2.6 
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SYMPTOMS
========

When you install MSN Internet Access, the option entitled "I want to dial in
using MSN's network" may not be available when you need to select a method to
connect to MSN.

CAUSE
=====

This behavior can occur if you click Cancel when you are prompted to perform one
of the following actions:

- Select the modem you want to use to connect to MSN.

- Install a modem if a modem is not currently installed on your computer.

This prompt appears on the screen during the Installing Components step of MSN
Setup.

RESOLUTION
==========

To resolve this issue, first try removing and then reinstalling MSN and if that
doesn't work, then you need to manually configure your modem.

Reinstall MSN
-------------

Reinstall MSN and install or select a modem when you are prompted to do so.

NOTE: Microsoft recommends that you use this method if you want to sign up for a
new MSN account.

Manually Configure Modem
------------------------

To manually select MSN's network as the default MSN dial-up connection, and then
install or select a modem. To do this, follow these steps:

1. Double-click the MSN icon on the desktop, and click Settings.

2. On the Options tab, click to select the Use this service for all dial-up
  Internet access check box, and then click OK.

3. On the MSN Sign-In screen, click Cancel.

4. Click Start, point to Settings, and then click Control Panel.

5. Double-click Modems.

6. Click Add, and then follow the instructions on the screen to install your
  modem.

Additional query words: msnet msnetwork microsoft-net m.s.n. 2.52 2.60

======================================================================
Keywords          : kbenv kbmsn 
Technology        : kbMSNSearch kbMSN252 kbMSN260
Version           : WINDOWS:2.52,2.6
Issue type        : kbprb

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