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Q192523: Print Screen Functionality Not Available on Terminalsrv Client

Article: Q192523
Product(s): Microsoft Windows NT
Version(s): 2000,4.0
Operating System(s): 
Keyword(s): 
Last Modified: 11-DEC-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0, Terminal Server Edition 
- Microsoft Windows 2000 Server 
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SYMPTOMS
========

The ALT-PRINT SCREEN functionality that pastes a current screen shot to the
Clipboard in Windows 95, and Windows NT is not available on the RDP version 4.0
client connecting to a Windows NT 4.0 Terminal Server. The functionality is
available on the Windows NT Server 4.0, Terminal Server Edition, console.

CAUSE
=====

This functionality is not available through the Microsoft Windows NT Terminal
Server using RDP version 4.0 and the RDP version 4.0 Client.

RESOLUTION
==========

This functionality has been added on the Windows 2000 Server with Terminal
Services and the RDP 5.0 client and Advanced Client.


MORE INFORMATION
================

Remote Desktop Protocol (RDP) Features and Performance:

  http://www.microsoft.com/windows2000/techinfo/howitworks/terminal/rdpfandp.asp

For more information, see the Readme file that ships with the Terminal Services
Advanced Client (TSAC) on the SP1 CD-ROM, or at the following Web site:

  http://www.microsoft.com/windows2000/downloads/recommended/TSAC/default.asp

The following information is an excerpt from a chart in the Readme file of the
ActiveX client Tswebsetup.exe that ships with Service Pack 1. This same chart
works on the Windows 2000 standard client.

  CTRL+ALT+MINUS SIGN (-) symbol on the numeric keypad

  Places a snapshot of the active window, within the client, on the Terminal
  server clipboard (provides the same functionality as pressing PRINT SCREEN on
  a local computer).

  CTRL+ALT+PLUS SIGN (+) symbol on the numeric keypad

  Places a snapshot of the entire client window area on the Terminal server
  clipboard (provides the same functionality as pressing ALT+PRINT SCREEN on a
  local computer).

Additional query words:

======================================================================
Keywords          :  
Technology        : kbWinNTsearch kbWinNT400search kbwin2000Serv kbWinNTSsearch kbWinNTS400search kbwin2000ServSearch kbwin2000Search kbNTTermServ400 kbNTTermServSearch
Version           : :2000,4.0
Issue type        : kbprb

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