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Q192493: XADM: Setup Doesn’t Add Permission to MSExchangeES Registry Key

Article: Q192493
Product(s): Microsoft Exchange
Version(s): WinNT:5.5
Operating System(s): 
Keyword(s): exc55sp2fix
Last Modified: 22-APR-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

If Exchange Server is installed in a cluster environment, during failover the
following event is entered in the system log:

  Event: 1024
  Source: ClusSvc
  Type: Error
  Category: (64)
  Description: The registry checkpoint for cluster resource Microsoft
  Exchange Event Service could not be restored to registry key
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeES. The
  resource may not function correctly. Make sure that no other processes
  have open handles to registry keys in this registry subtree.

CAUSE
=====

During the installation of Exchange Server, Setup fails to add the proper
security permissions to the MSExchangeES registry key. All other Exchange
services have the service account added to the security permissions, with the
exception of the event service. This becomes a problem when Exchange is
installed in a cluster configuration. The service account needs access to this
key to replicate registry changes to the other node. If the service account
cannot get access, it reports errors during failover.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack


The English version of this fix should have the following file attributes or
later:

  Component: SRVR_SETUP

  File Name     Version
  ------------------------
  Srvrmax.exe   5.5.1960.8
  Srvrmin.exe   5.5.1960.8



STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5.

Additional query words: MCIS EX
======================================================================
Keywords          : exc55sp2fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : WinNT:5.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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