Q192446: Cannot Quit Syntplpr When You Install MSN on Laptop Computer

Article: Q192446
Product(s): The Microsoft Network
Version(s): WINDOWS:2.0,2.5,2.51,2.52,2.6
Operating System(s): 
Keyword(s): kb3rdparty kbhw kbmsn kbHardware
Last Modified: 25-JUL-2001

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The information in this article applies to:

- The Microsoft Network versions 2.0, 2.5, 2.51, 2.52, 2.6 
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SYMPTOMS
========

When you install MSN, The Microsoft Network on a laptop computer with a
Synaptics TouchPad pointing device installed, you may not be able to quit the
Syntplpr terminate-and-stay-resident (TSR) program.

CAUSE
=====

This behavior occurs because the Syntplpr TSR program must be running for the
Synaptics TouchPad to function properly.

RESOLUTION
==========

To resolve this issue, do not attempt to quit the Syntplpr TSR program when you
install MSN. The Syntplpr TSR program does not interfere with the installation
of MSN.

MORE INFORMATION
================

The third-party product discussed here is manufactured by a vendor independent
of Microsoft; we make no warranty, implied or otherwise, regarding this
product's performance or reliability.

Additional query words: msnet msnetwork notebook compaq gateway 2.00 2.50 2.60

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Keywords          : kb3rdparty kbhw kbmsn kbHardware 
Technology        : kbMSNSearch kbMSN200 kbMSN252 kbMSN251 kbMSN260 kbMSN250
Version           : WINDOWS:2.0,2.5,2.51,2.52,2.6
Issue type        : kbprb

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