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Q192350: When You Quit MSN You Are Not Prompted to Disconnect

Article: Q192350
Product(s): The Microsoft Network
Version(s): WINDOWS:1.3
Operating System(s): 
Keyword(s): kbenv kbmsn
Last Modified: 23-SEP-1999

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The information in this article applies to:

- The Microsoft Network version 1.3 
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SYMPTOMS
========

When you quit MSN, The Microsoft Network, you may not be prompted to disconnect
from MSN.

CAUSE
=====

This behavior can occur if you use Microsoft Internet Explorer with Active
Desktop and Active Desktop is enabled.

RESOLUTION
==========

To resolve this issue disable the active desktop:

1. click Start

2. point to Settings

3. point to Active Desktop

4. click to clear the View As Web Page command

MORE INFORMATION
================

When you quit MSN, you should receive the following message prompting you to
disconnect from MSN:

  Thank you for using MSN. OK to disconnect? Click Yes to disconnect or No
  to remain connected.

Additional query words: msnet msnetwork microsoft-net m.s.n.

======================================================================
Keywords          : kbenv kbmsn 
Technology        : kbMSNSearch kbMSN130
Version           : WINDOWS:1.3
Issue type        : kbprb

=============================================================================

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