Q192134: Err Msg: Error 621 or Error 623 When Connecting to MSN

Article: Q192134
Product(s): The Microsoft Network
Version(s): 2.5,2.51,2.52,2.6
Operating System(s): 
Keyword(s): kberrmsg kbsetup kbmsn
Last Modified: 05-MAR-2002

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The information in this article applies to:

- The Microsoft Network versions 2.5, 2.51, 2.52, 2.6 
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SYMPTOMS
========

When you try to connect to MSN, The Microsoft Network, you may receive any of
the following error messages:

  Error 621: Cannot open the phone book file.

  -or-

  Error 623: Cannot find the phone book entry.

CAUSE
=====

These error messages can occur if the Msnus.pbk file is damaged.

RESOLUTION
==========

To resolve this issue, follow these steps:

1. Click Start, point to Find, and then click "Files Or Folders".

2. In the Named box, type msnus.pbk, and then click Find Now.

3. In the list of found files, right-click the Msnus.pbk file, and then click
  Rename.

4. Type oldmsnus.pbk, and then press ENTER.

5. Click Start, point to Settings, and then click Control Panel.

6. Double-click Add/Remove Programs.

7. On the Install/Uninstall tab, double-click Connection Manager, and then click
  OK.

8. Restart the computer.

9. Insert the Microsoft Windows 98 CD-ROM into the CD-ROM drive. Press and hold
  down the SHIFT key when you insert the CD-ROM to prevent the Windows 98
  CD-ROM from starting automatically.

10. Click Start, point to Find, and then click "Files Or Folders".

11. In the Look In box, click the CD-ROM drive that contains the Windows 98
  CD-ROM.

12. In the Named box, type msnsvc.exe, and then click Find Now.

13. In the list of found files, double-click the Msnsvc.exe file, and then
  follow the instructions on the screen to install the program.

14. Restart the computer.


Additional query words: msnet msnetwork microsoft-net m.s.n. phonebook 2.50 2.60

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Keywords          : kberrmsg kbsetup kbmsn 
Technology        : kbMSNSearch kbMSN252 kbMSN251 kbMSN260 kbMSN250
Version           : :2.5,2.51,2.52,2.6
Issue type        : kbprb

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