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Q192092: WD97: Graphics Imported from Mac Displayed as QuickTime Logo

Article: Q192092
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): kbdta kbconversion word97
Last Modified: 14-NOV-2000

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The information in this article applies to:

- Microsoft Word 97 for Windows 
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SYMPTOMS
========

When you insert a graphic that was created in PhotoShop 5.0 for the Macintosh
into Microsoft Word 97 for Windows, you may see one of the following message
boxes instead of the actual graphic:

  QuickTime and a Photo - JPEG decompressor are needed to see this picture

  -or-

  QuickTime Logo that displays "QuickTime PICT"

You may also see this message when you open a Word 98 Macintosh Edition document
that contains this type of graphic in Word 97 for Windows.

CAUSE
=====

This problem occurs with graphics that are created on the Macintosh platform.
The Windows PICT filter cannot translate Macintosh PICT files that use the
QuickTime or photo-JPEG compression method.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article.

MORE INFORMATION
================

When you insert Macintosh PICT graphics into a document, Word uses the PICT
filter. If the filter is not installed or is damaged, the following message will
appear:

  A graphics filter that can read this graphic file is not installed on your
  computer.

Additionally the problem occurs when the graphic is saved as 32-bit or 16- bit
image with compression.


Additional query words: compress 8 upgrade mac conv

======================================================================
Keywords          : kbdta kbconversion word97 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbbug
Solution Type     : kbpending

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