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Q191854: RAS Authentication Does Not Work Connecting to RRAS Server

Article: Q191854
Product(s): Microsoft Windows NT
Version(s): 2000,4.0
Operating System(s): 
Keyword(s): kbenv kberrmsg
Last Modified: 10-AUG-2001

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The information in this article applies to:

- Microsoft Routing and Remote Access Service Update for Windows NT Server version 4.0 
- Microsoft Windows NT Server version 4.0 
- Microsoft Windows 2000 Server 
- Microsoft Windows 2000 Professional 
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SYMPTOMS
========

When you attempt to connect your Windows 2000-based computer by using Remote
Access Server (RAS) to a Windows NT Server 4.0-based computer that uses Routing
and Remote Access Service Update (RRAS), you may receive error messages.

The Windows 2000-based computer displays the following error message when it
cannot establish a connection:

  Retrying authentication...

  Error 691: Access denied because username and/or password is invalid on the
  domain.

The Windows NT Server 4.0-based computer logs the following error messages in the
system log:

  Event ID: 20014
  Source: Router
  Type: Warning
  Description: The user %Name% has connected and failed to authenticate on port
  %Name%. The line has been disconnected.

  Event ID: 20049
  Source: Router
  Type: Warning
  Description: The user connected to port %Name% has been disconnected due to an
  authentication timeout.

RESOLUTION
==========

To resolve this issue, obtain the latest service pack for Windows NT version
4.0. For additional information, please see the following article(s) in the
Microsoft Knowledge Base:

  Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack



STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This
problem was first corrected in Windows NT 4.0 Service Pack 4.

MORE INFORMATION
================

For additional information about the RRAS and PPTP upgrades, please see the
following article(s) in the Microsoft Knowledge Base:

  Q189594 RRAS Upgrade for WinNT Server 4.0 Hotfix Pack 3.0 Release Notes

  Q189595 PPTP Performance & Security Upgrade for WinNT 4.0 Release Notes

Additional query words: 5.00 R&RAS

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Keywords          : kbenv kberrmsg 
Technology        : kbWinNTsearch kbWinNT400search kbwin2000Serv kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbAudDeveloper kbRRASNTSearch kbRRASNT400
Version           : :2000,4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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