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Q191360: SMS: Despooler Retry Count Increments by 2 and Not by 1

Article: Q191360
Product(s): Microsoft Systems Management Server
Version(s): 1.2 SP1,1.2 SP2
Operating System(s): 
Keyword(s): kbDespooler smsdespooler
Last Modified: 31-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server versions 1.2 SP1, 1.2 SP2 
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SYMPTOMS
========

When the System Management Server Despooler service repeatedly creates retry
instruction for a job that is not able to complete, the Despooler retry count
decreases by 2 each time instead of 1.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2 Service Pack 1 and Service Pack 2. This problem has been corrected
in the latest U.S. service pack for Systems Management Server version 1.2. For
information on obtaining the service pack, query on the following word in the
Microsoft Knowledge Base (without the spaces):

  S E R V P A C K

MORE INFORMATION
================

To reproduce this behavior, perform the following steps:

1. Send a Program Group Control (PGC) job (Test.bat) and wait for it to
  complete.

2. Use Microsoft Word for Windows or Microsoft Excel to open a file on the PGC
  share so that despooler cannot update it. Verify that PGC cannot update the
  files by trying to delete one of the files manually. A "file in use" error
  should be generated.

3. Change the "Use Forced Disconnect" Despooler registry setting to "1".

4. Stop and restart the Systems Management Server Executive service to use the
  new settings.

5. Change the contents of the existing file in the PGC source directory.

6. Create a new PGC job to update the share with changed source file.

After this has been completed, search for the phrase "retry count is now" in the
Despoolr.log file. These retry statements will not appear in the log if the site
server is not experiencing the problem.

Additional query words: prodsms SP SP4

======================================================================
Keywords          : kbDespooler smsdespooler 
Technology        : kbSMSSearch kbSMS120SP2 kbSMS120SP1
Version           : :1.2 SP1,1.2 SP2
Issue type        : kbbug
Solution Type     : kbfix

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