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Q191354: SMS: Remote Control May Fail with a Fire 1000GL Video Card

Article: Q191354
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s): 
Keyword(s): kbtshoot smsremtshoot kbRemoteProg
Last Modified: 31-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
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SYMPTOMS
========

When attempting to Remote Control a Windows 95 client computer that uses a Fire
1000GL AGP video card, the Quick Viewer window may be unable to successfully
draw the image of the Windows 95 client computer.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2. This problem has been corrected in the latest U.S. service pack for
Systems Management Server version 1.2. For information on obtaining the service
pack, query on the following word in the Microsoft Knowledge Base (without the
spaces):

  S E R V P A C K

MORE INFORMATION
================

The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

For additional information, please see the following article in the Microsoft
Knowledge Base:

  Q169125 SMS: Bitmap Buffering Causes Remote Control Corruption

Additional query words: prodsms sp sp4

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Keywords          : kbtshoot smsremtshoot kbRemoteProg 
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2
Issue type        : kbbug
Solution Type     : kbfix

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