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Q191320: SMS: Getmem Hangs Inventory at 27 to 30 Percent

Article: Q191320
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s): 
Keyword(s): kbsms120 kbsms120bug kbInventory
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
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SYMPTOMS
========

A Systems Management Server client computer running Windows 95 or Windows 98 may
stop responding between 27 percent and 30 percent of hardware inventory, and
then may encounter an Illegal Function Call error.

NOTE: This problem does not occur if INVDOS is run in verbose mode.

This problem occurs on Systems Management Server 1.2 Service Pack 3 and Service
Pack 4.


RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Only apply it to systems
that are experiencing this specific problem. This fix may receive additional
testing. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Systems Management Server service pack
that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, visit the following Microsoft
Web site:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.

The English version of this fix should have the following file attributes or
later:

  Date      Time      Size     File name    Platform
  --------------------------------------------------
  3/12/99   10:17am   69,672   Getmem.exe   X86

NOTE: Due to file dependencies, the most recent hotfix or feature that contains
the above files may also contain additional files.



WORKAROUND
==========

To work around this problem, do either of the following:

- Run the script in verbose mode.

  -or-

- Temporarily replace the Getmem.exe file from Systems Management Server 1.2
  Service Pack 3 or 4 with the version from Systems Management Server 1.2
  Service Pack 2 or the release version of Systems Management Server 1.2.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2 Service Pack 3 and 4.

MORE INFORMATION
================

To install the hotfix do the following:

1. On the Systems Management Server site server, replace the Getmem.exe file in
  the <SMS_root>\Site.srv\Maincfg.box\Client.src\X86.bin directory with
  the version obtained from the hotfix.

  This step can be performed automatically by running Hotfix.exe with the
  provided Hotfix.ini file.

  The files will be replicated at the next Maintenance Manager work cycle to all
  Systems Management Server logon servers to the SMS\Logon.srv\X86.bin
  directory. When that occurs, the clients can be updated.

2. To update the clients, either manually run Upgrade.bat on each client or
  follow the instructions in the following article in the Microsoft Knowledge
  Base:

  Q166771 SMS: How to Force Site-Wide Client Updates

Additional query words: prodsms gold golden sp3 sp4 win win95 win98 win9x 27% 30% hang hangs hung

======================================================================
Keywords          : kbsms120 kbsms120bug kbInventory 
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2
Issue type        : kbbug
Solution Type     : kbfix

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