Q191307: SMS: Despooler Can’t Create Temp Storage While Decompressing Pkg

Article: Q191307
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s): 
Keyword(s): kbDespooler smsdespooler
Last Modified: 31-JUL-2001

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
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SYMPTOMS
========

The despooler cannot decompress the package when a drive letter is specified in
the registry under the following key:

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\Components\SMS_Despooler
  \Preferred Drive For Temp Directory

NOTE: The above registry key is one path; it has been wrapped for readability.

If a drive letter is specified in that registry location, entries similar to the
following will appear in the Despoolr.log file:

     use drive $ for all temp files
     $ drive has the most free space, we'll use it for temp storage
     ...
     Cannot create temp storage $:\ while decompressing package.
     Win32 error = 3

  The Win32 error = 3 is 'The system cannot find the path specified'.

WORKAROUND
==========

To work around this problem, leave the registry key mentioned above blank (this
is the default setting).

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2. This problem has been corrected in the latest U.S. service pack for
Systems Management Server version 1.2. For information on obtaining the service
pack, query on the following word in the Microsoft Knowledge Base (without the
spaces):

  S E R V P A C K

Additional query words: prodsms SP SP4

======================================================================
Keywords          : kbDespooler smsdespooler 
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2
Issue type        : kbbug
Solution Type     : kbfix

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