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Q191220: XCLN: Outlook Bar Shortcut Empties Server’s Deleted Items

Article: Q191220
Product(s): Microsoft Exchange
Version(s): 8.0,8.01,8.02,8.03; WINDOWS:
Operating System(s): 
Keyword(s): 
Last Modified: 22-JUN-2001

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The information in this article applies to:

- Microsoft Outlook 97, versions 8.0, 8.01, 8.02, 8.03 
- Microsoft Outlook 98 
- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========


When you use a shortcut on the Outlook bar to empty the contents of Deleted Items
for a personal folder (PST), the server mailbox's deleted items is emptied
instead.

CAUSE
=====

The selection "Empty Deleted Items" that is displayed by right-clicking on the
Outlook bar icon will, by default, empty the Deleted Items folder that resides
on the server mailbox, even if the shortcut has been changed in an attempt to
empty the local PST's Deleted Items.

WORKAROUND
==========

To empty the Deleted Items folder in the local PST, perform the following
steps:

1. On the menu bar, click View, and then click Folder List.

2. On the Folder List view, right-click the Deleted Items folder in the personal
  folder display list.

3. Select "Empty 'Deleted Items' Folder".

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article.


Additional query words: Deleted Item Folder 8.5

======================================================================
Keywords          :  
Technology        : kbOutlookSearch kbOutlook97 kbOutlook97Search kbOutlook98Search kbZNotKeyword3 kbOutlook801 kbOutlook802 kbOutlook803
Version           : :8.0,8.01,8.02,8.03; WINDOWS:
Issue type        : kbbug
Solution Type     : kbnofix

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