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Q191133: CG4: "Can’t open this item" Error Opening Message with Clip Art

Article: Q191133
Product(s): Microsoft PowerPoint for Windows
Version(s): WINDOWS:4.0,97
Operating System(s): 
Keyword(s): kbbuglist
Last Modified: 27-OCT-2000

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The information in this article applies to:

- Microsoft Clip Gallery 4.0 for Windows 
- Microsoft Outlook 97 
- Microsoft Outlook 98 
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SYMPTOMS
========

When you attempt to open an e-mail message in Microsoft Outlook 97 or 98 that
contains a piece of clip art, you may receive the following error message:

  Can't open this item.

You are also unable to view the file in the Message Preview Pane of Outlook 98
and the following message appears in the Preview Pane:

  The preview pane cannot preview the selected item or no item is selected.

CAUSE
=====

The sender of the message was using Microsoft Word as the e-mail editor, and
Outlook is currently not configured to use Microsoft Word as the e-mail editor
on your computer.

WORKAROUND
==========

Method 1: Set Microsoft Word as Your E-mail Editor
--------------------------------------------------

1. On the Tools menu, click Options, and then click the Mail Format tab.

2. In the "Send in this message format" box, click Microsoft Word, and then
  click OK.

Method 2: Read the Message Text Only
------------------------------------

To read the message text, click the Reply button in Outlook. By using this
method, the Clip Gallery object does not appear.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article.

Additional query words: ol ol97 ol98 cag cg4 cg cag4 clipart clip art gallery out97 out98 98 unable opening errors warning

======================================================================
Keywords          :  kbbuglist
Technology        : kbWordSearch kbOutlookSearch kbFrontPageSearch kbExcelSearch kbPowerPtSearch kbWorksSearch kbPublisherSearch kbOutlook97Search kbOutlook98Search kbClipGallerySearch kbZNotKeyword3 kbClipGallery400 kbHomePubSearch kbPhotoDrawSearch
Version           : WINDOWS:4.0,97
Hardware          : x86
Issue type        : kbbug
Solution Type     : kbnofix

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