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Q190834: SCSI Adapter Is No Longer Visible from SCSI Adapters Utility

Article: Q190834
Product(s): Microsoft Windows NT
Version(s): winnt:4.0
Operating System(s): 
Keyword(s): kbWinNT400PreSP7Fix
Last Modified: 08-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Server, Enterprise Edition version 4.0 
- Microsoft Windows NT Server version 4.0, Terminal Server Edition 
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SYMPTOMS
========

You have attached more than 16 devices on a single SCSI bus, but the SCSI
Adapters utility in Control Panel no longer displays the SCSI adapter.

CAUSE
=====

This utility does not allocate enough storage to hold the device information for
more than 16 devices attached to one SCSI bus.

RESOLUTION
==========

Windows NT 4.0 Service Pack 4 increased the support for devices on a single SCSI
controller to 72. A supported fix is now available from Microsoft, but it is
only intended to correct the problem described in this article and should be
applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English-language version of this fix should have the following file
attributes or later:

  Date        Time    Size     File name    Platform
  --------------------------------------------------
  01/04/2000  08:55p  305,936  Devapps.cpl  x86
  01/04/2000  08:47p  361,744  Devapps.cpl  Alpha



STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT
Server 4.0, Terminal Server Edition.

This problem was first corrected in Windows NT 4.0 Service Pack 4 and Windows NT
Server 4.0, Terminal Server Edition, Service Pack 4.

Additional query words:

======================================================================
Keywords          : kbWinNT400PreSP7Fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServSearch
Version           : winnt:4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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