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Q190813: XADM: Information Store Fails to Start

Article: Q190813
Product(s): Microsoft Exchange
Version(s): WINDOWS:5.5
Operating System(s): 
Keyword(s): 
Last Modified: 16-APR-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

The information store does not start and the following Event IDs are logged in
the application Log:

  EventID 145
  SOURCE: ESE97
  TYPE: ERROR
  CATEGORY: GENERAL
  MSExchangeIS ((291) ) The database engine could not access the file
  called C:\exchsrvr\MDBDATA\edb.log.

  Event ID 1120
  SOURCE: MSEXCHANGEIS
  TYPE: ERROR
  CATEGORY: GENERAL
  Error 0xfffffbf8 initializing the Microsoft Exchange Server Information
  Store database.

  Event ID 5000
  SOURCE: MSEXCHANGEIS
  TYPE: ERROR
  CATEGORY: GENERAL
  Unable to initialize the Microsoft Exchange Information Store service.
  Error 0xfffffbf8.

CAUSE
=====

The Microsoft Exchange Server computer was not shut down gracefully and/or the
operating system experienced a device error that forced the computer to hang.

WORKAROUND
==========

Restore from backup.

======================================================================
Keywords          :  
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : WINDOWS:5.5
Issue type        : kbprb

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