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Q190722: XADM: MoveUser Fails After Running ISINTEG

Article: Q190722
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55sp2fix
Last Modified: 22-OCT-2000

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

When you try to move users from one Exchange Server computer to another, the
following warning message may be written to the Windows NT application event
log:

  Event ID: 1151
  Source: MSExchangeIS Private
  Type:   Warning
  Category: Rules

  A Rule synchronization error (1144) has occurred.
  The private folder is Top of Information Store\Inbox
  The distinguished name of the owning mailbox is:
  /O=ORG/OU=SITE/CN=Recipients/CN=123456

The affected user can not move messages from the Exchange information store to a
PST file. The user will receive the following error message:

  An item could not be moved. The client operation failed.

CAUSE
=====

The ISINTEG utility was run with the following parameters:

  ISINTEG -pri -fix -detailed -test namedprop

The issue occurs when messages have MAPI properties assigned that have no mapped
name; this can be caused by third-party applications.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

It is also necessary to run Isinteg.exe again with the following parameters:

  ISINTEG -pri -fix -detailed -test namedprop




STATUS
======

Microsoft has confirmed this to be a problem in Exchange Server version 5.5.


Additional query words:

======================================================================
Keywords          : exc55sp2fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbbug
Solution Type     : kbfix

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