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Q190697: XADM: Mt.exe Unable to Locate DLL on Startup

Article: Q190697
Product(s): Microsoft Exchange
Version(s): 
Operating System(s): 
Keyword(s): 
Last Modified: 22-JUN-2001

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The information in this article applies to:

- Microsoft BackOffice Small Business Server versions 4.0, 4.0a 
- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

After you perform a complete custom installation of Exchange Server through the
Exchange Server Setup, the following error message may appear:

  Window title: MT.EXE unable to locate DLL
  Description: The dynamic link library address.dll could not be found in
  the specified path
  c:\exchsrvr\connect\msmcon\bin;;c:\winnt.sbs\system32;c:\winnt.sbs\system;
  c:\winnt.sbs;c:\winnt.sbs\system32;c:\winnt.sbs;c:\mssql\binn.

After you click OK, the following error message from Service Control Manager
appears:

  At least one service or driver failed during system startup. Use event
  viewer to examine the event log for details.

The event viewer system log shows the following:

  Event ID 7000
  Source: Service control manager
  Description:
  The MS Mail connector Interchange service failed to start due to the
  following error: The service did not respond to the start or control
  request in a timely fashion.

followed by:

  Event ID 7009
  Source: Service control manager
  Description:
  Timeout (120000 milliseconds) waiting for service to connect.

CAUSE
=====

When you perform a complete custom installation through Exchange Setup, the
Exchange Setup installs the Microsoft Exchange Connector for Lotus cc:Mail and
the Microsoft Mail Connector by default and sets the Microsoft Mail Connector
service (MS Mail Connector interchange) to automatic by default. Small Business
Server does not allow these services to run; thus, the error messages appear.

WORKAROUND
==========

There are four possible ways to work around this problem:

- Set the MS Mail Connector interchange service to manual start. To do this, go
  to Control Panel, click Services, and select MS Mail Connector Interchange
  service. Click Startup with this service highlighted. Then set startup type
  to manual. Click OK and restart.

- Reinstall Exchange Server using a Complete Custom installation. Click the
  Change Options button for the Exchange Server during Setup, clear (uncheck)
  the check boxes for the connectors, and continue Setup.

- Uninstall Exchange Server and reinstall as follows:

  1. On Control Panel, select Add/Remove programs.

  2. On the Install/Uninstall tab, select Microsoft Small Business Server
     Setup.

  3. On the Microsoft Small Business Server setup window, select Exchange
     Server and click Next.

  4. Enter the administrator password and click Next.

- The Small Business version of Exchange Server can be upgraded to Full Package
  Exchange Server. The full package product allows for Microsoft Mail
  Connector, Microsoft Exchange Connector for Lotus cc:Mail, or other
  connectors, depending on the version installed. Contact Microsoft Sales or
  visit the following Web site for more upgrade information:

  http://www.microsoft.com/smallbusinessserver


Additional query words: sbs smallbiz xadm xfor

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Keywords          :  
Technology        : kbAudDeveloper kbSBServSearch kbSBServ400 kbSBServ400a
Issue type        : kbprb

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