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Q190445: Performance Monitor SNA Adapter Counters Are Missing

Article: Q190445
Product(s): Microsoft SNA Server
Version(s): WINDOWS:3.0,3.0SP1,3.0SP2,3.0SP3,4.0,4.0SP1
Operating System(s): 
Keyword(s): kbbuglist kbfixlist
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft SNA Server, versions 3.0, 3.0SP1, 3.0SP2, 3.0SP3, 4.0, 4.0SP1 
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SYMPTOMS
========

Performance Monitor doesn't show the SNA Server adapter counters even when SNA
Server is started.

NOTE: The SNA Server service must be started in order for the SNA performance
objects to appear within Windows NT performance monitor.

CAUSE
=====

If SNA Server is installed into a directory name that contains spaces, the SNA
Setup program fails to add SNA Server adapter object counters, regardless of the
SNA Server link type being used.

RESOLUTION
==========

Microsoft has confirmed this to be a problem in SNA Server version 4.0 and 4.0
SP1. This problem was corrected in the latest SNA Server version 4.0 U.S.
Service Pack. For information on obtaining this Service Pack, query on the
following word in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K

WORKAROUND
==========

On computers that do not show the Performance Monitor counters, you can try
using the following procedure to get them installed. The following procedure can
be used to unload and reload the Performance Monitor Counters for SNA Server and
the TN3270 service:

1. Open a command prompt on the Windows NT server where SNA Server is installed.

2. Change to the <snaroot>\System directory (C:\SNA\SYSTEM, by default).

3. Type the following at the command prompt and press ENTER to remove the SNA
  Server counters:

  "unlodctr snaservr" (without the quotation marks)

4. Type the following at the command prompt and press ENTER to remove the TN3270
  counters:

  "unlodctr tn3270" (without the quotation marks)

NOTE: If the counters were correctly installed, these commands will return text
similar to the following:

  Removing counter names and explain text for SERVICE NAME.
  Updating text for language 009.

If the counters were not correctly installed, these commands will return text
similar to the following:

  Counters for SERVICE NAME have not been installed yet.

5. Type the following at the command prompt and press ENTER to install the SNA
  Server counters:

  "lodctr snaperf.ini" (without the quotation marks)

6. Type the following at the command prompt and press ENTER to install the
  TN3270 counters:

  "lodctr tn3perf.ini" (without the quotation marks)

NOTE: The .ini files contain counters for several languages that may not be
installed on the system. This will result in a large number of error messages
scrolling across the Command Prompt window for each of the languages not
installed. This does not have any adverse effect on the successful installation
of the counters.

Additional query words: counters adapter performance

======================================================================
Keywords          :  kbbuglist kbfixlist
Technology        : kbAudDeveloper kbSNAServSearch kbSNAServ300 kbSNAServ400
Version           : WINDOWS:3.0,3.0SP1,3.0SP2,3.0SP3,4.0,4.0SP1
Issue type        : kbbug
Solution Type     : kbpending

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