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Q190084: XFOR: 12006 and 4117 Errors when IMS Receives an SMTP Message

Article: Q190084
Product(s): Microsoft Exchange
Version(s): WinNT:5.5
Operating System(s): 
Keyword(s): exc55sp2fix
Last Modified: 17-APR-1999

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The information in this article applies to:

- Microsoft Exchange Server, versions 5.0, 5.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

When the Microsoft Exchange Server Internet Mail Service receives an SMTP
message, the following events may be logged in the event viewer:

  Event ID: 12006
  Source: MSExchangeIS
  Type: error
  Category: content engine
  Description: Error 80040C05-F20000E9 occurred while processing message
  <> from 'Test User'. The archive filename is 'NQ1NQYQK'.

  Event ID: 4117
  Source: MSEechangeIMC
  Type: error
  Category: internal processing
  Description: An error was returned from the messaging software the
  Internet Mail Service uses to process messages on the Microsoft
  Exchange Server. As a result, the message in spool file NQ1NQYQK failed
  to be delivered. The message has been moved to the IMCDATA\IN\ARCHIVE
  directory.


RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack


The English version of this fix should have the following file attributes or
later:

  Component: STORE version 5.0

  File Name    Version
  -----------------------
  Store.exe    5.0.1461.77
  Mdbmsg.dll   5.0.1461.77

  Component: STORE version 5.5

  File Name    Version
  -----------------------
  Store.exe    5.5.2402.0
  Mdbmsg.dll   5.5.2402.0
  Gapi32.dll   5.5.2402.0
  Gapi32.dll   5.5.2402.0



STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5.

MORE INFORMATION
================

The errors above indicate that the Internet Mail Service is having difficulty
with the headers in the SMTP message that it received, in particular, the
Received line in the headers. In the archive are the following headers:

  Received: from testserver.microsoft.com ([1.1.1.1]) by VHAISHEXC1 with
  SMTP (Microsoft Exchange Internet Mail Service Version 5.5.1960.3) id
  ND9X2LS1; Wed, 17 Jun 1998 16:41:18 -0500

  Received: (from uucp@localhost) by testserver.microsoft.com
  (8.6.12/8.6.11) id QAA16339 for <test.user@testserver.microsoft.com>;
  Wed, 17 Jun 1998 16:35:59 -0500

  Received: from 1.1.1.2 by testserver.microsoft.com via smap (3.2) id
  xma015989; Wed, 17 Jun 98 16:35:11 -0500

  Received: from [1.1.1.3] by unixtest.microsoft.com;
  (5.65/1.1.8.2/14Feb98-0313PM) id AA06568; Wed, 17 Jun 1998 14:35:47
  -0700

In examining the headers above, the following line is the important one:

  Received: from [1.1.1.3] by unixtest.microsoft.com;
  (5.65/1.1.8.2/14Feb98-0313PM) id AA06568; Wed, 17 Jun 1998 14:35:47
  -0700

Notice that the comment section in parentheses contains a date. The Internet Mail
Service is trying to use the date in the comment section and failing on
conversion. Code was added to the Exchange Server information store to ignore
the comment section.

Additional query words: XADM XFOR MIME IMC IMS
======================================================================
Keywords          : exc55sp2fix 
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbZNotKeyword2
Version           : WinNT:5.5
Issue type        : kbbug
Solution Type     : kbfix

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