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Q189943: Performance Counters Become Corrupted After BackOffice 4.0 Setup

Article: Q189943
Product(s): Microsoft Windows NT
Version(s): WinNT:4.0
Operating System(s): 
Keyword(s): 
Last Modified: 09-AUG-2001

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The information in this article applies to:

- Microsoft BackOffice Server 4.0 
- Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

After you install Microsoft BackOffice on an existing Windows NT 4.0 Server, you
may experience one or more of the following symptoms:

- Performance Counter objects and/or their descriptions may disappear when
  viewed with Performance Monitor. This may occur after BackOffice is
  installed.

  -or-

- Error messages from Lodcrt.exe may occur while installing BackOffice.

  NOTE: This is usually more evident on non-US versions of Windows NT Server.

CAUSE
=====

These problems are caused by a corruption in the performance counter
descriptions in the registry. The corruption is caused by one or more server
applications in BackOffice. This is normally corrected during BackOffice setup.
However, some non-US versions of BackOffice do not handle this correctly and the
corruption is not repaired.

RESOLUTION
==========

To resolve this problem, obtain the following unsupported fix from the following
Internet site:

  ftp://ftp.microsoft.com/bussys/winnt/winnt-unsup-ed/fixes/nt40/fixcounter/

After installing this fix, if an error message from Lodctr.exe occurs during the
installation of BackOffice, reinstall BackOffice after installing this fix. If
corruption is encountered after the installation of BackOffice, install this fix
to correct it.

STATUS
======

Microsoft has confirmed this to be a problem in BackOffice version 4.0. An
unsupported fix is now available, but has not been fully regression tested and
should be applied only to systems experiencing this specific problem.

Additional query words: bos

======================================================================
Keywords          :  
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbAudDeveloper kbBackOfficeSearch kbBackOfficeServ400
Version           : WinNT:4.0
Issue type        : kbbug
Solution Type     : kbfix

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