Q189928: WD97: Errors Attempting to Fax After Installing Outlook 98

Article: Q189928
Product(s): Word 97 for Windows
Version(s): WINDOWS:97
Operating System(s): 
Keyword(s): kbinterop kbdta word97 kbmerge
Last Modified: 14-NOV-2000

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The information in this article applies to:

- Microsoft Word 97 for Windows 
- Microsoft Outlook 98 
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SYMPTOMS
========

When you attempt to fax after installing Microsoft Outlook 98, one of the
following may occur:

- When merging to Electronic Mail using the WinFax Starter Edition fax number
  format (Fax@<fax number>), you may receive the following error message
  when Outlook 98 sends the merged items to your Outbox:

  Some errors occurred while processing the requested tasks. Please review the
  list of errors below for more details.

  Unable to connect to the server. (Account: 'Symantec WinFax Starter Edition',
  SMTP Server: '127.0.0.1', Error Number: 0x800ccc0e).

  NOTE: This error message will appear if Symantec WinFax Starter Edition is set
  as the default Internet Account in Outlook 98. To check the default account
  in Outlook 98, click Accounts on the Tools menu and then click the Mail tab.

  -or-

- When you try to merge to Electronic Mail using the Microsoft Fax fax number
  format (Fax:<fax number>), the following error message may appear:

  This program has performed an illegal operation and will be shutdown. If the
  problem persists, contact the program vendor.

  WINWORD caused an invalid page fault in module OLEAUT32.dll at 0137:6534b2dl.

  -or-

- In a Word document, when you point to Send To on the File menu and then click
  Mail Recipient, a new mail message appears. When you type the fax number
  using the [Fax:<fax number>] format in the To box and click Send, the
  Check Names dialog box appears with the "No Matches Found" message.

  -or-

- In a Word document, when you point to Send To on the File menu and then click
  Fax Recipient, the Fax Wizard tries to start but nothing happens or you
  receive the following error message:

  This program has performed an illegal operation and will be shutdown. If the
  problem persists, contact the program vendor.

  WINWORD caused an invalid page fault in module OLEAUT32.dll at 0137:6534b2dl.

  -or-

- When you try to send a fax from Microsoft Fax (on the Start menu, point to
  Programs, point to Accessories, point to Fax, and then click Compose New Fax,
  the following error message appears:

  The profile you selected does not have fax capabilities. You can either add
  fax to this profile (through the Control Panel), or restart with a profile
  that contains fax.

CAUSE
=====

These errors occur if you selected the Internet Mail Only (IMO) option in the
Microsoft Outlook 98 Setup program and you have Microsoft Fax installed.

RESOLUTION
==========

To correct these problems, you need to remove Microsoft Fax and then reinstall
the Symantec WinFax Starter Edition in Outlook 98 setup.

For additional information about how to remove Microsoft Fax and to reinstall the
Symantec WinFax Starter Edition, please see the following article in the
Microsoft Knowledge Base:

  Q187978 OL98: (IMO) Can't Fax After Mail Merge from Microsoft Word


MORE INFORMATION
================

For additional information, please see the following articles in the Microsoft
Knowledge Base:

  Q184029 OL98: How to Tell What Type of Outlook Setup You Have


  Q189932 WD97: Merge To Electronic Fax Option Missing

Additional query words: ol98 8.0

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Keywords          : kbinterop kbdta word97 kbmerge 
Technology        : kbWordSearch kbOutlookSearch kbWord97 kbWord97Search kbZNotKeyword2 kbOutlook98Search kbZNotKeyword3
Version           : WINDOWS:97
Hardware          : x86
Issue type        : kbprb

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