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Q189832: Dial-Up Networking Generates Dr Watson When Called Via Shortcut

Article: Q189832
Product(s): Microsoft Windows NT
Version(s): WinNT:4.0
Operating System(s): 
Keyword(s): kbWinNT400sp5fix
Last Modified: 20-MAY-2002

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Server, Enterprise Edition version 4.0 
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SYMPTOMS
========

If the following registry key

HKLM\System\CurrentControlSet\Services\RasMan\Parameter
\DisableSavePassword

is set to 1, and a phonebook entry from Dial-Up Networking is called by using a
shortcut on the desktop, the RASPHONE application will stop with an access
violation. The same situation could also happen if Rasphone.exe is started with
command line parameters or if Microsoft Outlook is configured to use remote
mail.

For additional information on DisableSavePassword, please see the following
article in the Microsoft Knowledge Base:

  ARTICLE-ID: Q172430
  TITLE : Disabling Save Password Option in Dial-Up Networking


RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
the individual software update. For information on obtaining the latest service
pack, please go to:

- http://www.microsoft.com/windows/servicepacks/

-or-

- Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS


WORKAROUND
==========

You can work around this problem by not using shortcuts for phonebook entries or
by disabling DisableSavePassword in the registry.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This
problem was first corrected in Windows NT 4.0 Service Pack 5.

Additional query words: 4.00

======================================================================
Keywords          : kbWinNT400sp5fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400
Version           : WinNT:4.0
Hardware          : x86
Issue type        : kbbug
Solution Type     : kbfix

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