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Q189472: PRB: "Unexpected Error; Quitting" When Starting Visual Basic

Article: Q189472
Product(s): Microsoft Visual Basic for Windows
Version(s): WINDOWS:5.0,6.0
Operating System(s): 
Keyword(s): kbsetup kbVBp kbVBp500 kbVBp600 kbGrpDSVB kbDSupport
Last Modified: 11-JAN-2001

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The information in this article applies to:

- Microsoft Visual Basic Learning Edition for Windows, versions 5.0, 6.0 
- Microsoft Visual Basic Professional Edition for Windows, versions 5.0, 6.0 
- Microsoft Visual Basic Enterprise Edition for Windows, versions 5.0, 6.0 
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SYMPTOMS
========

Trying to run Visual Basic results in the following error message:

  Unexpected Error; Quitting

This error occurs after the Visual Basic splash screen appears.

CAUSE
=====

There are two known casues for this error:

1. Visual Basic cannot find one of the following two files needed to run:

  MSO97RT.DLL
  MRT7ENU.DLL

2. You are trying to run Visual Basic from a network "Administrator" setup.

RESOLUTION
==========

For the first situation, the two files listed in the "Cause" section can be
located on the Visual Basic installation CD in the \OS\System directory.

These two files need to be copied into one of the following directories in order
to resolve the issue:

  C:\Program Files\Common Files\Microsoft Shared\VBA

  -or-

  C:\Program Files\Common Files\MsApps\VBA


For the second situation, install Visual Basic locally. The Visual Basic product
is not designed to run in a shared mode, so network Administrtator setups are
unsupported. Please see the "References" section for more information.

STATUS
======

Microsoft is researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.

REFERENCES
==========

For additional information, click the article numbers below to view the articles
in the Microsoft Knowledge Base:

  Q171813 FIX: IPF in MSO97RT.DLL When Starting Visual Basic

  Q170680 XL7: MS Query Doesn't Work After Installing Visual Basic 5.0

  Q142517 INFO: VB Doesn't Support Administrator or Network Installation

Additional query words:

======================================================================
Keywords          : kbsetup kbVBp kbVBp500 kbVBp600 kbGrpDSVB kbDSupport 
Technology        : kbVBSearch kbAudDeveloper kbZNotKeyword6 kbZNotKeyword2 kbVB500Search kbVB600Search kbVBA500 kbVBA600 kbVB500 kbVB600
Version           : WINDOWS:5.0,6.0
Issue type        : kbprb

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