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Q189318: Scheduled Fax ThatIncludes Files Is Never Sent

Article: Q189318
Product(s): Windows for Workgroups and Windows NT Networking Issues
Version(s): WINDOWS:; winnt:4.0,5.0,5.5
Operating System(s): 
Keyword(s): exc55sp2fix kbExchange500preSP3fix
Last Modified: 20-MAY-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows 95 OEM Service Release 
- Microsoft Exchange Server, versions 4.0, 5.0, 5.5 
-------------------------------------------------------------------------------


SYMPTOMS
========

When you use Windows Messaging in Microsoft Windows 95 OEM Service Release 2 to
create a new fax that is scheduled to be sent at a certain time instead of being
sent immediately, and you include one or more files with the fax, the fax may
never be sent.

CAUSE
=====

This problem occurs when the fax's properties are modified while the fax is
still in the outbound queue. After the Messaging Application Programming
Interface (MAPI) dynamic-link library (DLL) is notified that the properties have
been modified, the DLL may indicate that the properties were modified at the
same time as the original fax was submitted. As a result, the fax is never sent.

RESOLUTION
==========

Windows 95 OEM Service Release 2
--------------------------------

A supported fix that corrects this problem is now available from Microsoft, but
has not been fully regression tested and should be applied only to systems
experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

The English version of this fix should have the following file attributes or
later:

  Component: MAPI

  File Name    Version
  ------------------------
  Mapi.dll     4.0.834.840
  Mapi32.dll   4.0.834.840


Exchange Server 4.0
-------------------

A supported fix that corrects this problem is now available from Microsoft, but
has not been fully regression tested and should be applied only to systems
experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

The English version of this fix should have the following file attributes or
later:

  Component: MAPI

  File Name    Version
  ----------------------
  Mapi.dll     4.0.997.1
  Mapi32.dll   4.0.997.1


Exchange Server 5.0
-------------------

A supported fix that corrects this problem is now available from Microsoft, but
has not been fully regression tested and should be applied only to systems
experiencing this specific problem. If you are not severely affected by this
specific problem, Microsoft recommends that you wait for the next Microsoft
Exchange Server version 5.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information on support costs, please go to the following
address on the World Wide Web:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

The English version of this fix should have the following file attributes or
later:

  Component: MAPI

  File Name    Version
  ------------------------
  Mapi32.dll   5.0.1461.43


Exchange Server 5.5
-------------------

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack


The English version of this feature should have the following file attributes or
later:

  Component: MAPI

  File Name    Version
  -----------------------
  Mapi32.dll   5.5.2326.0


STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article.

Additional query words: delayed

======================================================================
Keywords          : exc55sp2fix kbExchange500preSP3fix 
Technology        : kbWin95search kbExchangeSearch kbExchange500 kbExchange550 kbExchange400 kbZNotKeyword2 kbOPKSearch
Version           : WINDOWS:; winnt:4.0,5.0,5.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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