KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q189284: Entering Suspend Mode While in Standby Mode Hangs USB Computer

Article: Q189284
Product(s): Microsoft Windows 95.x Retail Product
Version(s): 2.1,2.5
Operating System(s): 
Keyword(s): kbenv kbhw win95 kbHardwarekbfixlist
Last Modified: 20-MAY-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows 95 OEM Service Release, versions 2.1, 2.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you are using Windows 95 OEM Service Release 2.1 or 2.5 with Universal
Serial Bus (USB) support, your computer may stop responding (hang) if you put
the computer in Standby mode and then immediately put the computer in Suspend
mode by pressing a function key or closing the lid of your laptop computer.



STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Windows 95 OEM Service
Release 2.1 and 2.5. This problem no longer occurs in Windows 98. To resolve
this problem, install the current version of Windows. For information about the
current version of Windows, visit the following Microsoft Web site:

  http://www.microsoft.com/windows

Additional query words:

======================================================================
Keywords          : kbenv kbhw win95 kbHardware kbfixlist
Technology        : kbWin95search kbOPKSearch kbWin95OPKOSR25 kbWin95OPKOSR210
Version           : :2.1,2.5
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.