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Q189069: Black Screen or Game Hangs When Guard Dog Software Is Installed

Article: Q189069
Product(s): Microsoft Home Games
Version(s): 1.0,2.0
Operating System(s): 
Keyword(s): kb3rdparty aoe ccabtf fs98 kbimu msgamekbfaq
Last Modified: 07-MAY-2002

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The information in this article applies to:

- DreamWorks Interactive, Dilbert's Desktop Games, version 1.0 
- DreamWorks Interactive, Lost World: Jurassic Park Chaos Island, version 1.0 
- DreamWorks Interactive, The Neverhood, version 1.0 
- Microsoft Age of Empires, version 1.0 
- Microsoft Age of Empires II: The Age of Kings, version 2.0 
- Microsoft CART Precision Racing, version 1.0 
- Microsoft Close Combat: A Bridge Too Far, version 2.0 
- Microsoft Flight Simulator 2000 
- Microsoft Flight Simulator 98 
- Microsoft Golf 1999 Edition, version 1.0 
- Microsoft Golf 1998 Edition, version 1.0 
- Microsoft Monster Truck Madness 2, version 2.0 
- Microsoft Motocross Madness, version 1.0 
- Microsoft Pinball Arcade, version 1.0 
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SYMPTOMS
========

When you attempt to start any of the games listed at the top of this article,
the screen may turn black and the computer may stop responding (hang). In
addition, if you press CTRL+ALT+DELETE to quit the program, the Close Program
dialog box does not open and you must restart your computer.

When you start Age of Empires II: Age of Kings, you may see the following
message:

  empires2 executed an invalid instruction in module empires2.icd

CAUSE
=====

The behavior can occur if you run CyberMedia's Guard Dog software.


RESOLUTION
==========

To resolve this issue, quit Guard Dog before you attempt to start the game. To
quit Guard Dog:

1. Press CTRL+ALT+DELETE to open the Close Program dialog box.

2. In the list of running programs, click Guard Dog, and then click End Task.

3. When you are prompted to quit Guard Dog, click Yes.

NOTE: Guard Dog starts again the next time you restart the computer.

MORE INFORMATION
================

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.


Additional query words: 1.00 aoe ror ccii cc2 fs98 crash freeze lock msgame kbfaq blank

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Keywords          : kb3rdparty aoe ccabtf fs98 kbimu msgame kbfaq
Technology        : kbHomeProdSearch _IKkbbogus kbHomeMMsearch kbAOE kbGamesSearch kbFlightSimSearch kbZNotKeyword kbGolf98 kbGolf99 kbGolfSearch kbPinballArc kbArcadeSearch kbMotocrossSearch kbCloseCombatSearch kbCARTRacingSearch kbMonsterTMSearch kbAOESearch kbMonsterTM2 kbAOE2Kings kbCloseCombat2 kbFlightSim2000 kbFlightSim98 kbMotocrossM kbDIDilbert kbDILostWorldJurassic kbDINeverhood kbCARTRacing kbDISearch kbSimSearch
Version           : :1.0,2.0
Issue type        : kbprb

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