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Q189059: Stop: 0x0000000A Using Microtest CD-ROM Changer Software

Article: Q189059
Product(s): Microsoft Windows NT
Version(s): WinNT:4.0
Operating System(s): 
Keyword(s): 
Last Modified: 09-AUG-2001

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The information in this article applies to:

- Microsoft BackOffice Server 4.0 
- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Server, Enterprise Edition version 4.0 
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SYMPTOMS
========

If you are using Microtest DiskPort CD-ROM changer software to operate a CD- ROM
tower, you may intermittently receive System Stop messages:

  0x0000000A ( 0xE11B1FB0, 0x00000002, 0x00000001, 0x80003D4A )
  IRQL_NOT_LESS_OR_EQUAL

NOTE: The parameters may vary depending on the hardware configuration.

CAUSE
=====

The CD-ROM driver Mtdpfltr.sys may not be written to function properly on
multiprocessor computers.

RESOLUTION
==========

To work around this problem, you can try using the /numproc=1 switch in the
boot.ini file and see if the server runs without problems; otherwise, removing
the Microtest product is required.

MORE INFORMATION
================

Microtest is aware of this problem and has newer products available.

The Microtest product included here is manufactured by a vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding this product's
performance or reliability.


Additional query words: 0xA

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Keywords          :  
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400 kbAudDeveloper kbBackOfficeSearch kbBackOfficeServ400
Version           : WinNT:4.0
Issue type        : kbprb

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