Q188641: XADM: Mailbox Cleanup Agent Service Fails to Start with 1069

Article: Q188641
Product(s): Microsoft Exchange
Version(s): WINDOWS:5.5
Operating System(s): 
Keyword(s): 
Last Modified: 12-DEC-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

The Exchange Mailbox Cleanup Agent version 1.9 service fails to start with the
following error message:

  Could not start the Microsoft Exchange Mailbox Cleanup Agent
  Service on \\<server name>
  Error 1069. The service did not start due to a logon failure.

CAUSE
=====

This is by design. The Mailbox Cleanup Agent must first be configured in the
Microsoft Exchange Administrator (Admin.exe) program.

WORKAROUND
==========

Configure the Mailbox Cleanup Agent in the Microsoft Exchange Server
Administrator program by performing the following steps:

1. Select the Mailbox Cleanup Agent object in the Recipients container.

2. Configure a container, schedule, and notification.

3. In Control Panel Services, start the Mailbox Cleanup Agent service.

MORE INFORMATION
================

In the System log of Event Viewer, the following events from Service Control
Manager will also be logged:

  7000 - The Microsoft Exchange Mailbox Cleanup Agent service
  failed to start due to the following error:
  The service did not start due to a logon failure.

  7013 - Logon attempt with current password failed with the
  following error:
  Logon failure: unknown user name or bad password.

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Keywords          :  
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : WINDOWS:5.5
Issue type        : kbprb

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