KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q188635: XADM: Changing the State of Circular Logging Fails on a Cluster

Article: Q188635
Product(s): Microsoft Exchange
Version(s): WINDOWS:5.5
Operating System(s): 
Keyword(s): exc55sp2fix
Last Modified: 30-APR-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to change the state of circular logging of an Exchange Server
computer running on a Microsoft Cluster Server, the following error message
occurs:

  A stop control has been sent to a service which other running
  services are dependent on.
  Microsoft Windows NT
  ID no: 0xc002041b

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack


  Component: Administrator Program

  File Name   Version
  ----------------------
  Admin.exe   5.5.2440.0

WORKAROUND
==========

To work around this problem, perform the following steps:

1. Start the Cluster Administrator program and open the group that was created
  for Exchange Server.

2. Right-click on each Resource Type of Generic Service (these are the Exchange
  Server service resources in the Exchange Cluster group such as Microsoft
  Exchange Server directory, Event service, information store, and so on).

3. Click Properties on the pop-up menu, and then click the Advanced tab.

4. Click the "Do not restart" radio button, and then click the OK button for
  each of these services.

5. Open the Exchange Server Administrator program and connect to the clustered
  Exchange Server computer.

6. Open the Configuration object, and then open the Servers object. Highlight
  the server that is the clustered Exchange Server computer.

7. Click File, click Properties, and then click the Advanced tab.

8. Change the state of Database Circular Logging and then click OK. When you go
  back to the Exchange Administrator program, circular logging will be changed.

9. In the Cluster Administrator program, open the group that was created for
  Exchange Server.

10. Right-click on each Resource Type of Generic Service again, click Properties
  on the pop-up menu, and then click the Advanced tab.

11. Click the "Restart" radio button and click the OK button for each of these
  services.

12. Right-click on each of the Exchange Server service resources and choose
  "Bring Online" on the pop-up menu. The services should then come online in
  the cluster.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 2.


======================================================================
Keywords          : exc55sp2fix 
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : WINDOWS:5.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.