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Q188312: Lexmark Optra E+ Unprintable Region Is Incorrect

Article: Q188312
Product(s): Microsoft Windows NT
Version(s): WinNT:4.0
Operating System(s): 
Keyword(s): kbWinNT400sp4fix
Last Modified: 09-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server, Enterprise Edition version 4.0 
- Microsoft Windows NT Server version 4.0, Terminal Server Edition 
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SYMPTOMS
========

When printing to a Lexmark Optra E+ printer, the printable area may not be
consistent with the Lexmark specifications for the unprintable region. The
output results are as follows::

 PAPER SIZE     PORTRAIT                      LANDSCAPE
 ----------     --------                      ---------
 Letter         Shifts 1/8" left              Shifts 1/8" up
 Letter Small   Shifts 1/8" left              Shifts 1/8" up
 Legal          Shifts 1/8" left              Shifts 1/8" up
                                              Bottom line does not print
 Executive      Shifts 1/8" left              Top line shifts 1/8" up
 A4             Shifts 1/8" left              Shifts 1/8" up
 A4 Small       Shifts 1/8" left              Shifts 1/8" up
 A5             Shifts 1/8" left              Shifted 1/8" up
                                              Left line shifts 1/8" left
 B5             Bottom line shifts 1/8" down  Top line shifts 1/8" up
                Left line shifts 1/8" left    Left line shifts 1/8" left
 Note           Shifts 1/8" left              Shifts 1/8" up
 Envelope #10   Right line shifts 1/8" left   Right line shifts 1/8" right
 Envelope C5    Left line shifts 1/8" left    Shifts 1/8" up
                                              Left line shifts 1/8" left
 Envelope B5    Shifts 1/8" left              Top line shifts 1/8" up

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
Windows NT Server 4.0, Terminal Server Edition. For additional information,
please see the following article in the Microsoft Knowledge Base:

  Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT
Server 4.0, Terminal Server Edition. This problem was first corrected in Windows
NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition
Service Pack 4.


Additional query words: margin margins off print prints

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Keywords          : kbWinNT400sp4fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServSearch
Version           : WinNT:4.0
Issue type        : kbbug
Solution Type     : kbfix

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