KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q187868: XADM: Downloading Messages Using Outlook Express Crashes Store

Article: Q187868
Product(s): Microsoft Exchange
Version(s): 5.0,5.5
Operating System(s): 
Keyword(s): exc55sp2fix exc5 exc55
Last Modified: 04-MAR-2002

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Exchange Server, versions 5.0, 5.5 
-------------------------------------------------------------------------------


SYMPTOMS
========

A Dr. Watson error occurs with the Store.exe process when you are downloading
messages using a POP3 client, such as Outlook Express.

CAUSE
=====

A full-fidelity download of a multipart/alternative type message is failing,
where the text/plain alternative type is a tag without a content- type header,
which causes the crash. The information store does not convert the message
properly when using Outlook Express build 4.72.2106.4(Internet Explorer 4.01).

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack


WORKAROUND
==========

This is not an issue using the Outlook 98 client.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
versions 5.0 and 5.5. This problem was first corrected in Exchange Server 5.5
Service Pack 2.


MORE INFORMATION
================

The issue was resolved by changing the inbound text converter, so that if the
content-type header is missing, the converter sets the media type for the node
to TEXT/PLAIN, so that cvtrLookup does not see a NULL string.


Additional query words:

======================================================================
Keywords          : exc55sp2fix exc5 exc55 
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbZNotKeyword2
Version           : :5.0,5.5
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.