Q187850: XWEB: HTML Form Converter Cannot Show New PST and Folders

Article: Q187850
Product(s): Microsoft Exchange
Version(s): WINDOWS:5.5,8.03,8.5
Operating System(s): 
Keyword(s): 
Last Modified: 24-JUN-2001

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The information in this article applies to:

- Microsoft Outlook Web Access, version 5.5 Service Pack 1 
- Microsoft Outlook 97, version 8.03, used with:
   - the operating system: Microsoft Windows 98 
   - the operating system: Microsoft Windows 95 
- Microsoft Outlook 98, version 8.5, used with:
   - the operating system: Microsoft Windows 98 
   - the operating system: Microsoft Windows 95 
- Microsoft Outlook 97, version 8.03, used with:
   - the operating system: Microsoft Windows NT 
- Microsoft Outlook 98, version 8.5, used with:
   - the operating system: Microsoft Windows NT 
- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========


When you are using the Outlook HTML Form Converter utility, some folders may not
be displayed in the Exchange Forms Library.

CAUSE
=====

This can occur when the Outlook HTML Form Converter utility is started, and then
a new folder is created within an Outlook client using the same profile selected
for the HTML Form Converter utility. The initial view of the folder tree is not
refreshed or updated automatically to reflect the recent changes.

WORKAROUND
==========

To correctly display the newly created folders in the HTML Form Converter
program, stop and restart the program.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article.

Additional query words:

======================================================================
Keywords          :  
Technology        : kbOutlookSearch kbOutlook97Search kbOWASearch kbZNotKeyword3
Version           : WINDOWS:5.5,8.03,8.5
Issue type        : kbbug
Solution Type     : kbpending

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