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Q186827: SMS: Despooler Causes AV While Creating Retry Instruction

Article: Q186827
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s): 
Keyword(s): kbsms120 kbsms120bugkbbuglist
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
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SYMPTOMS
========

SMS_EXECUTIVE may cause a Dr. Watson error when SMS_DESPOOLER attempts to create
a retry instruction.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Only apply it to systems
that are experiencing this specific problem. This fix may receive additional
testing. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Systems Management Server service pack
that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, visit the following Microsoft
Web site:

  http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.

The English version of this fix should have the following file attributes or
later:

  Date      Time       Size     File name     Platform
  ----------------------------------------------------
  03/1/99   09:06pm   254,400   Smsinst.dll   (x86)
  03/1/99   09:05pm   481,040   Smsinst.dll   (Alpha)

NOTE: Due to file dependencies, the most recent hotfix or feature that contains
the above files may also contain additional files.




STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2.

MORE INFORMATION
================

To install the hotfix, perform the following steps on the Systems Management
Server site server:

1. Stop the SMS Executive service.

2. Close all Systems Management Server applications (including the SMS
  Administrator program, SMS Database Manager, and so on).

3. Replace the Smsinst.dll file in the
  <SMS_root>\Site.srv\<Platform>.bin directory with the hotfixed
  version.

  NOTE: You can perform this step automatically by running Hotfix.exe with the
  Hotfix.ini file that is provided.

4. Start the SMS Executive service.

Additional query words: prodsms smsutil SMS drwatson smsexec

======================================================================
Keywords          : kbsms120 kbsms120bug kbbuglist
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2
Issue type        : kbbug
Solution Type     : kbfix

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