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Q186821: Unable to Access CD-ROM with CD-ROM Changer

Article: Q186821
Product(s): Microsoft Windows NT
Version(s): WINNT:4.0
Operating System(s): 
Keyword(s): kbenv kbhw kbHardware
Last Modified: 09-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 
- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Server, Enterprise Edition version 4.0 
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SYMPTOMS
========

When you access a CD-ROM on your Windows NT-based computer, files on the CD-ROM
may show a file size of zero bytes. You may also be unable to access any data on
the CD-ROM.

CAUSE
=====

This behavior can occur with a CD-ROM changer if the CDaudio device is enabled.


RESOLUTION
==========

To work around this issue, use the following steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Devices.

3. Click Cdaudio, and then click Startup.

4. Click Disabled, click OK, and then click Close.

5. Restart your computer.

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Keywords          : kbenv kbhw kbHardware 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400
Version           : WINNT:4.0
Issue type        : kbprb

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