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Q186713: Event IDs 1010, 1008, 1011, and 4005 with CIM and Perflib

Article: Q186713
Product(s): Microsoft SNA Server
Version(s): WINDOWS:3.0,3.0 SP1,3.0 SP2,3.0 SP3,4.0
Operating System(s): 
Keyword(s): 
Last Modified: 17-SEP-1999

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The information in this article applies to:

- Microsoft SNA Server, versions 3.0, 3.0 SP1, 3.0 SP2, 3.0 SP3, 4.0 
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SYMPTOMS
========

The Windows NT Event Viewer Application log may generate Event ID 1010 logs
every two to three seconds. The event description is as follows:

  Event ID:  1010
  Source:    Perflib
  Description:
  The Collect Procedure for the "SnaServr" service in DLL
  "C:\SNA\system\snaperf.dll" generated an  exception or returned
  an invalid status. Performance data returned by counter DLL will be not
  be returned in Perf Data Block. Exception or status code returned is
  DWORD 0.

Other related events descriptions that may follow are:

  Event ID:  1008
  Source:    Perflib
  Description:
  The Open Procedure for service "Tcpip" in DLL "Perfctrs.dll" failed.
  Performance data for this service will not be available. Status code
  returned is DWORD 0.

  Event ID:  1011
  Source:    Perflib
  Description:
  The library file "tapiperf.dll" specified for the "TapiSrv" service
  could not  be opened. Performance data for this service will not be
  available.  Status code is data DWORD 0.

  Event ID:  4005
  Source:    perfctrs
  Description:
  Load of INETMIB1.DLL failed. Make sure the DLL file is in the PATH.
  WIN32 Error number is returned in the data.

CAUSE
=====

It has been confirmed that versions prior to 3.5 of Compaq's Insight Manager
(CIM) conflict with Performance Counters causing these errors to occur.

WORKAROUND
==========

To work around this problem, perform one of the following:

- Disable Compaq's Insight Manager Agent from the Control Panel Services tool.

  -or-

- Install Compaq's Insight Manager version 3.5 or greater from their Support
  Software Diskette (SSD).

MORE INFORMATION
================

All the application event logs mentioned above are related to a conflict between
CIM and Performance Monitor Counters used by either Windows NT services or
applications installed, such as SNA Server, TCP/IP, TAPI (Telephony API) and the
Simple Network Management Protocol (SNMP).

Insight Manager is a third-party product manufactured by Compaq Corporation, a
vendor independent of Microsoft; Microsoft makes no warranty, implied or
otherwise, regarding this product's performance or reliability.

Additional query words:

======================================================================
Keywords          :  
Technology        : kbAudDeveloper kbSNAServSearch kbSNAServ300 kbSNAServ400 kbSNAServ300SP3 kbSNAServ300SP1 kbSNAServ300SP2
Version           : WINDOWS:3.0,3.0 SP1,3.0 SP2,3.0 SP3,4.0
Issue type        : kbprb

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