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Q186672: XFOR: Russian Outlook MS Mail User Gets NDR Sending to Exchange

Article: Q186672
Product(s): Microsoft Exchange
Version(s): WinNT:5.0,5.5
Operating System(s): 
Keyword(s): exc55sp2fix
Last Modified: 15-DEC-2000

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The information in this article applies to:

- Microsoft Exchange Server, versions 5.0, 5.5 
- Microsoft Exchange, versions 5.0, 5.5 
- Microsoft Exchange, version 5.0 
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SYMPTOMS
========

A message sent from Microsoft Mail to Exchange through the Microsoft Mail
Connector interchange (MSMI) using a Russian Outlook client fails to be
delivered to its destination. The sender receives an NDR similar to the
following:

  Your Message

     To:      'somebody@microsoft.com'
    Subject:  Test Message From Russian Outlook/MSMail

  Was not delivered for the following reasons:

    Delivery failed to MS:MICROSOFT/SITE/SOMEBODY
    Reason: 0 (transfer failed)
    diagnostic: -1 (no diagnostic).
    MSEXCH:MSExchangeMTA:SITE:SERVER.

  Original message body follows...

The following events are logged in the event log when the message fails to be
delivered:

  Event ID:   2025
  Source:     MSExchangeIS Private
  Description:
  The delivery of a message failed due to error 80004005. A non-delivery
  report is being sent to the message's originator.

  Event ID:   270
  Source:     MSExchangeMTA
  Description:
  A permanent error has occurred with Entity
  /O=MICROSOFT/OU=SITE/CN=CONFIGURATION/CN=SERVERS/CN=SERVER/CN=MICROSOFT
  PRIVATE MDB.  Entity is a Message  Object is a Normal Priority Message.
  Object: 06000050. Message ID: C=US;A= ;P=Microsoft;L=MICROSOFT-SITE-
  00000287  Content length: 1235, External Trace information (first 100
  bytes) =
  3080638061801302555300006280130120000013094D6963726F736F6674000031808011
  3938303332303135353330302D303830308201008302060000000000,  PDU dump
  reference 5 [MTA SUBMIT 17 74] (14)

  Event ID:   290
  Source:     MSExchangeMTA
  Description:
  A non-delivery report (reason code transfer-failure and diagnostic code
  Omit any diagnostic code) is being generated for message C=US;A=
  ;P=Microsoft;L=MICROSOFT-SITE-00000287. It was originally destined for
  DN:/o=Microsoft/ou=SITE/cn=Recipients/cn=Somebody<A7> (recipient number
  1), and was to be redirected to . [MTA DISP:RESULT 20 136] (12)

CAUSE
=====

This problem occurs when the Microsoft Exchange information store receives a
message from the message transfer agent (MTA) and detects that there are two
MAPI properties for strings within the message that have conflicting code page
IDs. The information store sends an NDR on the message because the discrepancy
was encountered.

This problem does not occur if the Russian Exchange client is used instead of the
Russian Outlook client. This is because the Russian Outlook client includes four
additional MAPI properties for the TNEF portion of the message, one of which is
an additional string property containing a code page ID.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange versions 5.0,
5.0 SP1, 5.0 SP2, 5.5, and 5.5 SP1. This problem was first corrected in Exchange
Server 5.5 Service Pack 2.



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Keywords          : exc55sp2fix 
Technology        : kbZNotKeyword6 kbExchangeSearch kbExchange500 kbExchange550 kbExchangeClientSearch kbZNotKeyword2
Version           : WinNT:5.0,5.5
Issue type        : kbbug
Solution Type     : kbfix

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