KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q186497: Do Not Install Active Desktop on Terminal Server

Article: Q186497
Product(s): Microsoft Windows NT
Version(s): 4.0
Operating System(s): 
Keyword(s): kbenv kberrmsg
Last Modified: 11-DEC-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server version 4.0, Terminal Server Edition 
-------------------------------------------------------------------------------

SYMPTOMS
========

After you perform a standard installation of Microsoft Internet Explorer 4.01
with Active Desktop, restart the Terminal Server computer, and log on, the
computer stops responding (hangs) or displays a blue screen. Little more than
the Start Menu and Task Manager can be available.

If you remove the Active Desktop component, the problem is resolved for users
logging on at the console but Terminal Server clients may receive the following
error message:

  Cannot access this file. Path is too long.

If you click OK, the client session ends.

RESOLUTION
==========

To work around this problem, remove Internet Explorer and reinstall it without
the Active Desktop component. Follow these steps to remove Internet Explorer:

1. Click Start, point to Settings, and then click Control Panel.

  NOTE: It may take a long time for Control Panel to open after you click it.

2. Double-click Add/Remove Programs.

3. Select Microsoft Internet Explorer 4.0, and then click Add/Remove.

4. Remove Internet Explorer.

Additional query words: update slow very minutes hang terminate

======================================================================
Keywords          : kbenv kberrmsg 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServSearch
Version           : :4.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.