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Q186162: XCLN: Schedule+ Prints Black Bars in Monthly View

Article: Q186162
Product(s): Microsoft Schedule+ for Windows
Version(s): WINDOWS:7.5
Operating System(s): 
Keyword(s): kb3rdparty kbprint kbdta
Last Modified: 07-SEP-2001

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The information in this article applies to:

- Microsoft Schedule+, version 7.5 
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SYMPTOMS
========

When you print the monthly view in Microsoft Schedule+ 7.5, the printout shows
only black bars.

CAUSE
=====

This problem occurs when you print the monthly view using a Hewlett-Packard (HP)
LaserJet 4-series or Kyocera laser printer, and you are running a 16- bit
version of Windows (Windows 3.x).


RESOLUTION
==========

To resolve this problem, download the latest printer drivers from Hewlett-
Packard. The updated printer driver Hppcl5e.drv will work correctly in
Schedule+.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article.

MORE INFORMATION
================

This problem only occurs under 16-bit versions of Windows running Schedule+.
Under 16-bit Windows, Hppcl5e.drv is not the default printer driver for PCL
printers, and must be installed separately from the downloaded files to correct
this problem.

For more information, or to download a copy of the updated driver, consult the
Hewlett-Packard Web site:

  http://www.hp.com/

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

For information about how to contact Hewlett-Packard, query in the Knowledge Base
for one of the following articles:

  Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

  Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

  Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


Additional query words:

======================================================================
Keywords          : kb3rdparty kbprint kbdta 
Technology        : kbZNotKeyword2 kbScheduleSearch kbSchedule750
Version           : WINDOWS:7.5
Issue type        : kbprb

=============================================================================

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