Q185807: SMS: "Unable to Load Resource DLL" Starting Database Mgr Tool

Article: Q185807
Product(s): Microsoft Systems Management Server
Version(s): winnt:1.2
Operating System(s): 
Keyword(s): kbbuglist
Last Modified: 03-SEP-1999

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The information in this article applies to:

- Microsoft Systems Management Server version 1.2 
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SYMPTOMS
========

When you start the Systems Management Server Database Manager tool on a computer
with Systems Management Server Administrative Tools installed, you may receive
the following error message:

  Unable to load resource DLL _dbclean.dll

After you accept the error message by clicking OK, an access violation occurs in
Dbclean.exe and the application terminates.

In a similar manner, if you try to start Systems Management Server MIF Form
Generator on the same computer, you receive the following error message:

  Could not load language DLL _MIFGEN.DLL

After you accept that error message, a second dialog appears saying "Failed to
create empty document" and the application terminates.

You may also note that these two issues do not appear on the Systems Management
Server site server itself.

CAUSE
=====

When the Systems Management Server Administration tools are installed on a
computer running Windows NT that is not configured for the U.S. English system
default locale, the Systems Management Server Database Manager and the Systems
Management Server MIF Form Generator attempt to load its files from the
incorrect language resource directory.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2. This problem has been corrected in the latest U.S. service pack for
Systems Management Server version 1.2. For information on obtaining the service
pack, query on the following word in the Microsoft Knowledge Base (without the
spaces):

  S E R V P A C K

WORKAROUND
==========

To work around this problem, create a locale directory parallel to the existing
00000409 (U.S. English locale) directory that corresponds to your system default
locale language code, where the resource DLLs and help files are located.
Copying all the files from the existing 00000409 directory to the new directory
will correct this problem.

All files in the Site.srv\<Platform>.bin\00000409 directory (where
<Platform> is the platform you are using, such as x86, ALPHA, or MIPS) can
be copied to a newly created locale directory that can be created parallel to
the 00000409 U.S. English locale directory.

For example, the U.K. English locale is 00000809. By creating the
Site.Srv\Platform.bin\00000809 directory, and then copying all the files from
the U.S. locale directory to the newly created directory, the Systems Management
Server resources and help files can be loaded successfully.

Additional query words: 1.20 prodsms trap dr watson gpf drwtsn32 av

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Keywords          :  kbbuglist
Technology        : kbSMSSearch kbSMS120
Version           : winnt:1.2
Issue type        : kbbug
Solution Type     : kbfix

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