Q185508: Error Message: Service Pack Setup Error

Article: Q185508
Product(s): Microsoft Windows NT
Version(s): winnt:4.0 SP4,4.0 SP5,4.0 SP6,4.0 SP6a
Operating System(s): 
Keyword(s): kberrmsg kbsetup kbFEA kbWinNT400sp4fea
Last Modified: 09-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Workstation versions 4.0 SP4, 4.0 SP5, 4.0 SP6, 4.0 SP6a 
- Microsoft Windows NT Server versions 4.0 SP4, 4.0 SP5, 4.0 SP6, 4.0 SP6a 
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SYMPTOMS
========

When you attempt to install Service Pack 4 for Windows NT 4.0, you may receive
the following error message:

  Service Pack Setup Error. You do not have permission to update Windows
  NT. Please contact your system administrator.

CAUSE
=====

This behavior can occur if you run the Update.exe file from a folder other than
the Update folder. The Update.exe file must be run from the Update folder.

RESOLUTION
==========

To resolve this issue, run the Update.exe file from the Update folder.

The affected files are Update.exe and Update.inf. These files must be in the
Update folder or the error messages will occur.

MORE INFORMATION
================

The Update folder is located in the folder to which you extracted the Service
Pack files, and contains the following files:

  Update.exe
  Update.inf
  Update.nvt


This error only applies when the registry's RunOnce key is used to run a batch
file.

The batch file maps a network drive back to a server location where the Service
Pack 4 files are located (not under the $oem$ directory on the distribution
server) and then runs Update.exe. For more information concerning deployment
configurations, see the "Guide to Automating Windows NT Setup" deployment guide
located under Deployment Tools at the following Web site:

  http://www.microsoft.com/ntworkstation/

The other method most commonly used is to run the Update.exe program from the
Cmdlines.txt file. This will not work with Service Pack 4 because it contains
long file names that would be truncated during the text mode copy phase of
setup.

For additional information, see the following article in the Microsoft Knowledge
Base:

  ARTICLE-ID: Q194986
  TITLE : File Copy Error Using Update.exe With Service Pack 4


Additional query words: sp4 4.00

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Keywords          : kberrmsg kbsetup kbFEA kbWinNT400sp4fea 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTW400sp5 kbWinNTW400sp4 kbWinNTSsearch kbWinNTS400sp6 kbWinNTS400sp5 kbWinNTS400sp4 kbWinNTS400search kbWinNTW400sp6 kbWinNTW400SP6a
Version           : winnt:4.0 SP4,4.0 SP5,4.0 SP6,4.0 SP6a
Issue type        : kbinfo

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