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Q185492: Golf 98/99: "Invalid Page Fault" Err Msg or Hang Starting Game

Article: Q185492
Product(s): Microsoft Home Games
Version(s): WINDOWS:1.0
Operating System(s): 
Keyword(s): kbenv kberrmsg kburl kbtlc kbimu msgame golf98kbfaq
Last Modified: 06-AUG-2002

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The information in this article applies to:

- Microsoft Golf 1998 Edition, version 1.0 
- Microsoft Golf 1999 Edition, version 1.0 
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SYMPTOMS
========

When you start Microsoft Golf, you may experience one of the following
symptoms:

- You receive an error message similar to one of the following:

  - Golf9<x> caused an invalid page fault in module Findstuff.dll.

  - Golf9<x> caused an invalid page fault in module Dibeng.dll.

- The program quits unexpectedly.

- The program stops responding (hangs) at the startup screen.

CAUSE
=====

This behavior can occur for any of the following reasons:

- The display resolution setting is incorrect.

- The Color Palette display setting is incorrect.

- The monitor setting is incorrect.

- One of more of the DirectX files is missing or damaged.

- Multiple instances of a device are loaded when you start Windows.

RESOLUTION
==========

To resolve this issue, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Display.

3. Click the Settings tab.

4. In the Color Palette or Colors box, click High Color (16 bit).

5. Move the Desktop Area or Screen Area slider to the 800 x 600 setting.

6. Click OK. If you are prompted to restart the computer, do so.

  NOTE: If you are unable to change the resolution setting to 800 x 600, verify
  that the correct monitor is selected and that the monitor supports a
  resolution setting of 800 x 600.

If the display resolution is 800 x 600 or higher and the color palette is already
set to High Color (16-bit) or greater, reinstall the necessary DirectX files. To
do this, follow these steps:

1. Insert the Golf CD-ROM into the CD-ROM drive. Press and hold down the SHIFT
  key when you insert the Golf CD-ROM to prevent Golf from starting
  automatically.

2. Click Start, and then click Run.

3. In the Open box, type the following line and then click OK

  <drive>:\

  where <drive> is the drive letter of the CD-ROM drive.

4. Right-click the DirectX folder, and then click Copy.

5. Close the CD-ROM drive window.

6. Right-click on the desktop, and then click Paste.

7. Restart the computer in Safe mode. To do this, use the appropriate method for
  your version of Microsoft Windows:

  Microsoft Windows 95
  --------------------

  Restart the computer. When you see the "Starting Windows 95" message, press
  the F8 key, and then choose Safe Mode from the Startup menu.

  Microsoft Windows 98
  --------------------

  Restart the computer, press and hold down the CTRL key after the computer
  completes the Power On Self Test (POST), and then choose Safe Mode from the
  Startup menu.

8. When Windows starts in Safe mode, click OK, and then double-click the DirectX
  folder on the desktop.

9. Double-click the Dxsetup.exe file, and then follow the instructions on the
  screen to reinstall DirectX.

10. When you are prompted to restart the computer, click Yes.

If the problem continues, download and install the latest version of DirectX from
the following Microsoft Web site:

  http://www.microsoft.com/directx

For more information about how to obtain the latest version of DirectX, please
see the following article in the Microsoft Knowledge Base:

  Q179113 How to Download and Install DirectX

If you continue to receive the error message, verify that no duplicate devices
are loaded when you start Windows. For information about how to check for and
disable multiple devices, please see the following article in the Microsoft
Knowledge Base:

  Q187916 Game Stops Responding or Quits Unexpectedly

Additional query words: golf98 msgame ghosted dx dx6 direct-x

======================================================================
Keywords          : kbenv kberrmsg kburl kbtlc kbimu msgame golf98 kbfaq
Technology        : kbHomeProdSearch kbGamesSearch kbGolf98 kbGolf99 kbGolfSearch
Version           : WINDOWS:1.0
Issue type        : kbprb

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