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Q185489: WinNT HP DJ600 Plotter Driver Requires Plotter Firmware 3.40

Article: Q185489
Product(s): Microsoft Windows NT
Version(s): WinNT:4.0
Operating System(s): 
Keyword(s): 
Last Modified: 09-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 4.0 
- Microsoft Windows NT Workstation version 4.0 
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SYMPTOMS
========

When you print to a Hewlett-Packard DJ600 plotter, output is reversed or
contains scrambled images.

CAUSE
=====

The plotter firmware required for this printer is revision 3.40. Previous
versions do not work with the Windows NT driver. Because this is an older
plotter, users may not be aware of the updated firmware.

RESOLUTION
==========

To obtain the updated firmware, contact Hewlett-Packard Technical Support or
your local Hewlett-Packard reseller and request the following firmware update:

  Part number (U.S. only); match with your model:
  HP PN C2847-600889
  HP PN C2848-600889

MORE INFORMATION
================

For information about how to contact Hewlett-Packard, query in the Knowledge
Base for one of the following articles:

  ARTICLE-ID: Q65416
  TITLE : Hardware and Software Third-Party Vendor Contact List, A-K

  ARTICLE-ID: Q60781
  TITLE : Hardware and Software Third-Party Vendor Contact List, L-P

  ARTICLE-ID: Q60782
  TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z


The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

Additional query words: garbage character characters print printing plot plotters designjet

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Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : WinNT:4.0
Issue type        : kbprb

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